30 July ML&P Customer Appreciation Picnic July 30, 2019 By Public Relations General 0 Join us for ML&P's annual Customer Appreciation BBQ on Thursday, August 8, 11 a.m. - 2 p.m. in the parking lot of ML&P's headquarters at 1120 E. 1st Avenue. Enjoy a bbq lunch served by utility staff, get information on ML&P projects and meet other community service providers. Download a flyer here. Related ML&P Warns Customers of Recent Utility Scam Municipal Light & Power warns customers to be aware of a recent scam reported by a customer. In the scam, customers are provided an 800 toll-free phone number to call in payment to avoid a disconnection or to receive a discount on their bill. Power Restored to East Anchorage ML&P Customers All customers affected in this afternoon’s Midtown power outage have been restored to power. Approximately 3,400 customers were affected when the outage began at approximately 12:31 p.m. Utility Fraud Alert: Scammers impersonating automated ML&P customer service phone system ML&P has received reports of impersonators mimicking the ML&P customer service representatives and the automated phone system recording The impersonators demand immediate payment for supposedly delinquent accounts. One of the reported numbers the scammers are using is 1-888-256-2216. Municipal Light & Power encourages customers to recognize utility scams and take steps to protect their accounts Municipal Light & Power encourages its customers to be aware of utility scams by always verifying their account information with an ML&P Customer Service representative. Customers receiving a phone call or email threatening power shut-off unless their credit card information is provided, should not engage with the scammer. ML&P announces decrease in COPA rate and 28% decrease in the average monthly bill due to Plant 2A Municipal Light & Power’s 2018 second quarter filing with the Regulatory Commission of Alaska will decrease the Cost of Power Adjustment rate to $0.01024 per kWh, effective April 1, 2018 (including prior period adjustments). With this filing, ML&P’s COPA rate will be the lowest it has been since 2012. ML&P’s COPA rate has declined since 2017 due to fuel cost reductions associated with highly-efficient units at Plant 2A. This decrease has resulted in 28 percent savings or $36.25 on the overall monthly bill for the average ML&P residential customer consuming 550 kWh per month. (Calculation based on second quarter 2017 average ML&P residential customer bill and second quarter 2018 average ML&P residential customer bill.) RCA Issues Final Ruling on 2011 Test Year Rate Case, ML&P to Issue Partial Refund Municipal Light & Power today began issuing customers a partial rate refund with approval of the Regulatory Commission of Alaska. Refunds to existing customers will be issued in the form of a payment credit on customer accounts. The payment credit will be reflected in the August billing cycle. Comments are closed.