Open an Account
Complete an online application or visit our Customer Service lobby during normal business hours. If you have any questions regarding new service, please feel free to contact Customer Service at (907) 263-5340 and a representative will gladly assist you. Normal office hours are Mon.-Fri., 7:30 a.m. to 5:30 p.m. Meter access is a requirement for service. Failure to provide access may result in discontinued service.
ML&P provides a secure online Customer Service Portal where you can pay bills, sign up for electronic billing or AutoPay, sign up for alerts and reminder on your mobile device, update your account profile and more!
Moving? Need to Discontinue Electric Service?
Please notify ML&P at least five days in advance when requesting a disconnection of service. A customer may be held responsible for all services provided at the premise until the date of termination.
If you have any questions regarding your current bill, please call our Customer Service office. We may not be able to respond to requests written on the remittance. Please use a separate sheet of paper and include your name, address, phone and account numbers and briefly state your question. We will respond to your concern within 10 days of receipt of your letter. If after following the above procedures you believe ML&P's policies have not been followed correctly, you may contact the Regulatory Commission of Alaska at 701 W 8th Ave., Suite 300, Anchorage, Alaska or by telephone in Anchorage at (907) 276-6222 or outside the Anchorage area toll-free at 1-800-390-2782.
ML&P may discontinue service after giving notice if you have not paid your bill or have failed to re-establish credit. If your service is disconnected for non-payment, you will be required to pay all bills outstanding and a reconnect charge. A deposit may also be necessary before service is restored.
Third Party Notification
Third party notification is an option for you to designate a third party to receive notice of an impending disconnect initiated by ML&P.
To ensure no loss of service between tenants and no connect fees, landlords can arrange to have the rental electric account transfer automatically to their name when the tenant requests a disconnect. Print, complete form and mail to: ML&P, 1200 East 1st Ave., Anchorage, Alaska 99501-1685 or fax to (907) 277-9272.
Landlord Agreement (PDF)
Cancel Landlord Agreement (PDF)
Life Support Alert Program
- ML&P’s life support alert program provides priority service to our customers with medical conditions that require medical equipment. However, ML&P cannot guarantee uninterrupted service. Customers with life support equipment should have stand-by, back-up power sources. We also request that, if possible, the customer immediately notify us by telephone in the event of a power outage.
Print, complete form and mail:
Life Support Alert Program, Municipal Light & Power, 1200 East 1st Avenue, Anchorage, Alaska 99501-1685
Fax: (907) 277-9272.
KILL-A-WATT Meter Loan Program
- A home energy checkup is a great way to find out where you can save on your energy bill. ML&P customers may borrow a Kill-A-Watt meter, which measures the power consumption of various household appliances and gadgets. By determining which items use excessive amounts of power or leech electricity even when they are not in use, you can identify ways to cut back on consumption and lower your monthly bill. Contact ML&P Public Relations at MLPpr@muni.org or 263-5277 for more information.
For Business Applications