Utility Fraud

Recognize utility scams and protect your account from fraud

The methods utility scammers use to defraud customers are becoming more sophisticated every day. Some recent scammers have been copying the recording on ML&P’s automated phone system or mimicking ML&P’s name and phone number on caller ID. ML&P does sometimes contact customers by phone so it may be difficult to tell the difference between a scammer and an ML&P customer service representative.

 

TIPS FOR SPOTTING A UTILITY SCAM

ƒƒThe caller requests that you pay your bill with a prepaid debit card or gift card purchased from a grocery store;

ƒƒYou are contacted during non-business hours (evenings, weekends, holidays) about payment;

The caller tells you that a utility employee is ready to turn your power off any moment;

The caller pressures you for immediate payment over the phone or to give personal information;

The caller asks you for your account number before continuing the phone call.

REMEMBER

ML&P disconnects are done in accordance with the utility’s tariff, which includes written notice when bills are past due and other notification attempts by phone or door hanger.

ƒƒML&P will NEVER threaten immediate disconnection over the phone for non-payment;

ƒƒML&P will NEVER direct a customer to purchase a prepaid debit or gift card to make a payment;

ML&P will not call you on evenings, weekends or holidays and threaten immediate disconnection of your power.

 

Customers should hang up on suspicious calls and dial ML&P at 907-263-5340 / 888-999-5340 or email askMLP@muni.org to verify account information or to report suspicious contact.

ML&P Customer Service
Monday through Friday, 7:30am - 5:30 p.m.

Customer Service Lobby
1120 East 1st Avenue
Anchorage, Alaska 99501