11 June Utility Fraud Alert: Scammers impersonating automated ML&P customer service phone system June 11, 2018 By Public Relations General 0 Nixle Advisory: http://nixle.us/A75TW ML&P has received reports of impersonators mimicking the ML&P customer service representatives and the automated phone system recording The impersonators demand immediate payment for supposedly delinquent accounts. One of the reported numbers the scammers are using is 1-888-256-2216. ML&P customer service reps will NEVER threaten immediate disconnection over the phone or direct customers to pay their bills at a third party retail store like Fred Meyer. Please hang up on suspicious calls and if you are an ML&P customer, call us back at 907-263-5340 / 888-999-5340 during ML&P business hours to verify your account information or to report suspicious contact. Related Municipal Light & Power encourages customers to recognize utility scams and take steps to protect their accounts Municipal Light & Power encourages its customers to be aware of utility scams by always verifying their account information with an ML&P Customer Service representative. Customers receiving a phone call or email threatening power shut-off unless their credit card information is provided, should not engage with the scammer. ML&P Warns Customers of Recent Utility Scam Municipal Light & Power warns customers to be aware of a recent scam reported by a customer. In the scam, customers are provided an 800 toll-free phone number to call in payment to avoid a disconnection or to receive a discount on their bill. Power Restored to East Anchorage ML&P Customers All customers affected in this afternoon’s Midtown power outage have been restored to power. Approximately 3,400 customers were affected when the outage began at approximately 12:31 p.m. From Bean's Cafe: Quanta Services Companies Give $10,000 to Bean’s Café on Behalf of ML&P Plant 2a Project Employees To recognize worker safety, Quanta Services Companies and workforce representatives on the Municipal Light & Power Plant 2A Expansion Project issued a $10,000 check to Bean’s Café on Friday, Nov. 7 at an employee lunch. Municipal Light & Power Warns Customers to be Aware of Recent Scams Municipal Light & Power customers recently have reported phone calls threatening power shut off if they did not provide credit card information over the phone and/or purchase money packs at local retail centers. ML&P announces decrease in COPA rate and 28% decrease in the average monthly bill due to Plant 2A Municipal Light & Power’s 2018 second quarter filing with the Regulatory Commission of Alaska will decrease the Cost of Power Adjustment rate to $0.01024 per kWh, effective April 1, 2018 (including prior period adjustments). With this filing, ML&P’s COPA rate will be the lowest it has been since 2012. ML&P’s COPA rate has declined since 2017 due to fuel cost reductions associated with highly-efficient units at Plant 2A. This decrease has resulted in 28 percent savings or $36.25 on the overall monthly bill for the average ML&P residential customer consuming 550 kWh per month. (Calculation based on second quarter 2017 average ML&P residential customer bill and second quarter 2018 average ML&P residential customer bill.) Comments are closed.