30 July ML&P Customer Appreciation Picnic July 30, 2019 By Public Relations General 0 Join us for ML&P's annual Customer Appreciation BBQ on Thursday, August 8, 11 a.m. - 2 p.m. in the parking lot of ML&P's headquarters at 1120 E. 1st Avenue. Enjoy a bbq lunch served by utility staff, get information on ML&P projects and meet other community service providers. Download a flyer here. Related Annual Customer Appreciation Picnic Canceled The 2020 Customer Appreciation Picnic has been canceled due to COVID-19 public health precautions. Glitch in ML&P customer payment posting system causes incorrect past-due notifications for some customers An error in ML&P’s customer payment posting system has caused about 800 customers to receive past-due notices or incorrect past-due balances on their accounts. Staff are working to get correct payment information posted as soon as possible. ML&P Warns Customers of Recent Utility Scam Municipal Light & Power warns customers to be aware of a recent scam reported by a customer. In the scam, customers are provided an 800 toll-free phone number to call in payment to avoid a disconnection or to receive a discount on their bill. Power Restored to East Anchorage ML&P Customers All customers affected in this afternoon’s Midtown power outage have been restored to power. Approximately 3,400 customers were affected when the outage began at approximately 12:31 p.m. Utility Fraud Alert: Scammers impersonating automated ML&P customer service phone system ML&P has received reports of impersonators mimicking the ML&P customer service representatives and the automated phone system recording The impersonators demand immediate payment for supposedly delinquent accounts. One of the reported numbers the scammers are using is 1-888-256-2216. Municipal Light & Power encourages customers to recognize utility scams and take steps to protect their accounts Municipal Light & Power encourages its customers to be aware of utility scams by always verifying their account information with an ML&P Customer Service representative. Customers receiving a phone call or email threatening power shut-off unless their credit card information is provided, should not engage with the scammer. Comments are closed.