16 March ML&P Customer Service Lobby & drive-thru closed temporarily March 16, 2020 By Public Relations General 0 As we continue to monitor COVID-19 in Alaska, ML&P is implementing recommendations from the CDC (Center for Disease Control) that limit public interaction and reduce the possibility of transmitting the virus. Until further notice, the ML&P Customer Service Lobby and drive-thru window will be closed to the public. Please note that delivery of your electrical service will not be impacted by the closure of the Customer Service Lobby to the public. You can reach ML&P Customer Service reps by phone 907-263-5340 during regular business hours to pay your bill or ask questions about your account. You can also pay your bill any time day or night through ML&P’s online portal. You can reach ML&P Customer Service reps by email at askMLP@muni.org for other questions about your account. We appreciate your understanding and flexibility right now, especially as updates about how we deliver our services and conduct business are released. Staff at ML&P are proud to be part of the network of first responders in our community. We are committed to keeping the lights on for our customers and taking the necessary precautions to protect our most vulnerable neighbors. Visit www.muni.org/covid-19 for updated information about the Municipality of Anchorage’s actions regarding COVID-19. ML&P Customer Service: Temporary hours are Monday – Friday, 8:30 a.m. – 5 p.m. 907-263-5340 askMLP@muni.org Related Customer Service hours adjusted temporarily in response to COVID-19 Temporary Customer Service hours are Monday – Friday from 8:30 a.m. to 5 p.m. Utility Fraud Alert: Scammers impersonating automated ML&P customer service phone system ML&P has received reports of impersonators mimicking the ML&P customer service representatives and the automated phone system recording The impersonators demand immediate payment for supposedly delinquent accounts. One of the reported numbers the scammers are using is 1-888-256-2216. ML&P Warns Customers of Recent Utility Scam Municipal Light & Power warns customers to be aware of a recent scam reported by a customer. In the scam, customers are provided an 800 toll-free phone number to call in payment to avoid a disconnection or to receive a discount on their bill. Municipal Light & Power encourages customers to recognize utility scams and take steps to protect their accounts Municipal Light & Power encourages its customers to be aware of utility scams by always verifying their account information with an ML&P Customer Service representative. Customers receiving a phone call or email threatening power shut-off unless their credit card information is provided, should not engage with the scammer. Power Restored to East Anchorage ML&P Customers All customers affected in this afternoon’s Midtown power outage have been restored to power. Approximately 3,400 customers were affected when the outage began at approximately 12:31 p.m. From Bean's Cafe: Quanta Services Companies Give $10,000 to Bean’s Café on Behalf of ML&P Plant 2a Project Employees To recognize worker safety, Quanta Services Companies and workforce representatives on the Municipal Light & Power Plant 2A Expansion Project issued a $10,000 check to Bean’s Café on Friday, Nov. 7 at an employee lunch. Comments are closed.