25 March Customer Service hours adjusted temporarily in response to COVID-19 March 25, 2020 By Public Relations General 0 As a part of our response to the current COVID-19 situation in Anchorage, we have temporarily adjusted our Customer Service hours to Monday – Friday from 8:30 a.m. to 5 p.m. The Customer Service lobby is closed to the public but you can still reach Customer Service reps via phone at 263-5340 during the hours listed above. You can also contact staff via email at askMLP@muni.org during business hours or pay your bill anytime via our online portal. Related ML&P Customer Service Lobby closed temporarily Delivery of electrical service will not be impacted Municipal Light & Power encourages customers to recognize utility scams and take steps to protect their accounts Municipal Light & Power encourages its customers to be aware of utility scams by always verifying their account information with an ML&P Customer Service representative. Customers receiving a phone call or email threatening power shut-off unless their credit card information is provided, should not engage with the scammer. Glitch in ML&P customer payment posting system causes incorrect past-due notifications for some customers An error in ML&P’s customer payment posting system has caused about 800 customers to receive past-due notices or incorrect past-due balances on their accounts. Staff are working to get correct payment information posted as soon as possible. Utility Fraud Alert: Scammers impersonating automated ML&P customer service phone system ML&P has received reports of impersonators mimicking the ML&P customer service representatives and the automated phone system recording The impersonators demand immediate payment for supposedly delinquent accounts. One of the reported numbers the scammers are using is 1-888-256-2216. ML&P Customer Service drive-thru to reopen on April 27 The drive-thru window will now be open Monday through Friday, 8:30 a.m. – 5 p.m. ML&P Warns Customers of Recent Utility Scam Municipal Light & Power warns customers to be aware of a recent scam reported by a customer. In the scam, customers are provided an 800 toll-free phone number to call in payment to avoid a disconnection or to receive a discount on their bill. Comments are closed.