24 April ML&P Customer Service drive-thru to reopen on April 27 April 24, 2020 By Public Relations General 0 The drive-thru window at ML&P’s Customer Service building (1200 E. 1st Ave.) will reopen to vehicle traffic, starting Monday, April 27. Drive-thru window hours are Monday through Friday, 8:30 a.m. – 5 p.m. Customer Service reps at the drive-thru window will accept cash and check/money order payments. Related ML&P Customer Service Lobby closed temporarily Delivery of electrical service will not be impacted Utility Fraud Alert: Scammers impersonating automated ML&P customer service phone system ML&P has received reports of impersonators mimicking the ML&P customer service representatives and the automated phone system recording The impersonators demand immediate payment for supposedly delinquent accounts. One of the reported numbers the scammers are using is 1-888-256-2216. Glitch in ML&P customer payment posting system causes incorrect past-due notifications for some customers An error in ML&P’s customer payment posting system has caused about 800 customers to receive past-due notices or incorrect past-due balances on their accounts. Staff are working to get correct payment information posted as soon as possible. ML&P Warns Customers of Recent Utility Scam Municipal Light & Power warns customers to be aware of a recent scam reported by a customer. In the scam, customers are provided an 800 toll-free phone number to call in payment to avoid a disconnection or to receive a discount on their bill. Municipal Light & Power encourages customers to recognize utility scams and take steps to protect their accounts Municipal Light & Power encourages its customers to be aware of utility scams by always verifying their account information with an ML&P Customer Service representative. Customers receiving a phone call or email threatening power shut-off unless their credit card information is provided, should not engage with the scammer. Power Restored to East Anchorage ML&P Customers All customers affected in this afternoon’s Midtown power outage have been restored to power. Approximately 3,400 customers were affected when the outage began at approximately 12:31 p.m. Comments are closed.