12 May Glitch in ML&P customer payment posting system causes incorrect past-due notifications for some customers May 12, 2020 By Public Relations General 0 ANCHORAGE, AK—May 12, 2020: An error in ML&P’s customer payment posting system has caused about 800 customers to receive past-due notices or incorrect past-due balances on their accounts. Accounts impacted are those that were paid by check and received by ML&P on May 1 and May 4. ML&P Customer Service and IT staff are addressing the issue and working to get correct payment information posted to the impacted accounts as soon as possible. The error will not impact delivery of electric service. No late fees have been applied as a result of the glitch. ML&P customers with questions or concerns about the accuracy of their bills should call ML&P Customer Service at 907-263-5340 during adjusted business hours, Monday through Friday, 8:30 a.m. to 5 p.m. ### Related Utility Fraud Alert: Scammers impersonating automated ML&P customer service phone system ML&P has received reports of impersonators mimicking the ML&P customer service representatives and the automated phone system recording The impersonators demand immediate payment for supposedly delinquent accounts. One of the reported numbers the scammers are using is 1-888-256-2216. ML&P Warns Customers of Recent Utility Scam Municipal Light & Power warns customers to be aware of a recent scam reported by a customer. In the scam, customers are provided an 800 toll-free phone number to call in payment to avoid a disconnection or to receive a discount on their bill. Power Restored to East Anchorage ML&P Customers All customers affected in this afternoon’s Midtown power outage have been restored to power. Approximately 3,400 customers were affected when the outage began at approximately 12:31 p.m. RCA Issues Final Ruling on 2011 Test Year Rate Case, ML&P to Issue Partial Refund Municipal Light & Power today began issuing customers a partial rate refund with approval of the Regulatory Commission of Alaska. Refunds to existing customers will be issued in the form of a payment credit on customer accounts. The payment credit will be reflected in the August billing cycle. Municipal Light & Power encourages customers to recognize utility scams and take steps to protect their accounts Municipal Light & Power encourages its customers to be aware of utility scams by always verifying their account information with an ML&P Customer Service representative. Customers receiving a phone call or email threatening power shut-off unless their credit card information is provided, should not engage with the scammer. ML&P Customer Service Lobby closed temporarily Delivery of electrical service will not be impacted Comments are closed.