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Glitch in ML&P customer payment posting system causes incorrect past-due notifications for some customers

ANCHORAGE, AK—May 12, 2020: An error in ML&P’s customer payment posting system has caused about 800 customers to receive past-due notices or incorrect past-due balances on their accounts. Accounts impacted are those that were paid by check and received by ML&P on May 1 and May 4. 

ML&P Customer Service and IT staff are addressing the issue and working to get correct payment information posted to the impacted accounts as soon as possible. The error will not impact delivery of electric service. No late fees have been applied as a result of the glitch.

ML&P customers with questions or concerns about the accuracy of their bills should call ML&P Customer Service at 907-263-5340 during adjusted business hours, Monday through Friday, 8:30 a.m. to 5 p.m. 

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