28 May Customer Bill Inserts - May/June 2020 May 28, 2020 By Public Relations General 0 Click here to read the insert that accompanied customer bills in the mid-May through mid-June bill cycle. The insert covers ML&P's response to COVID-19, including customer service updates and next steps if you are experiencing financial hardship. Related Customer bill inserts - July 2019 Tips to avoid becoming a victim of utility fraud, call before you dig and safe landscaping practices. Glitch in ML&P customer payment posting system causes incorrect past-due notifications for some customers An error in ML&P’s customer payment posting system has caused about 800 customers to receive past-due notices or incorrect past-due balances on their accounts. Staff are working to get correct payment information posted as soon as possible. Municipal Light & Power encourages customers to recognize utility scams and take steps to protect their accounts Municipal Light & Power encourages its customers to be aware of utility scams by always verifying their account information with an ML&P Customer Service representative. Customers receiving a phone call or email threatening power shut-off unless their credit card information is provided, should not engage with the scammer. ML&P announces decrease in COPA rate and 28% decrease in the average monthly bill due to Plant 2A Municipal Light & Power’s 2018 second quarter filing with the Regulatory Commission of Alaska will decrease the Cost of Power Adjustment rate to $0.01024 per kWh, effective April 1, 2018 (including prior period adjustments). With this filing, ML&P’s COPA rate will be the lowest it has been since 2012. ML&P’s COPA rate has declined since 2017 due to fuel cost reductions associated with highly-efficient units at Plant 2A. This decrease has resulted in 28 percent savings or $36.25 on the overall monthly bill for the average ML&P residential customer consuming 550 kWh per month. (Calculation based on second quarter 2017 average ML&P residential customer bill and second quarter 2018 average ML&P residential customer bill.) Customer bill insert - April 2018 ML&P COPA rate decrease and Plant 2A emission reductions Customer bill insert - May 2018 RCA issues ML&P rate case decision, call before you dig and safe landscaping practices. Comments are closed.