16 July Annual Customer Appreciation Picnic Canceled July 16, 2020 By Public Relations General 0 Every year, we look forward to connecting with our customers at our annual Customer Appreciation Picnic. For over 20 years, it has been our privilege to host this fun event. But out of concern for the health and safety of our customers, employees and other community members around COVID-19, we’ve made the difficult decision to cancel this event. We are grateful for our customers and will continue working hard to provide you with reliable electric service. Thank you for your continued patience as our community works through these challenging times. We hope that you and those around you and remain safe. Related ML&P Customer Appreciation Picnic August 8, 2019. 11 a.m. - 2 p.m. in the parking lot of ML&P headquarters. Glitch in ML&P customer payment posting system causes incorrect past-due notifications for some customers An error in ML&P’s customer payment posting system has caused about 800 customers to receive past-due notices or incorrect past-due balances on their accounts. Staff are working to get correct payment information posted as soon as possible. Municipal Light & Power encourages customers to recognize utility scams and take steps to protect their accounts Municipal Light & Power encourages its customers to be aware of utility scams by always verifying their account information with an ML&P Customer Service representative. Customers receiving a phone call or email threatening power shut-off unless their credit card information is provided, should not engage with the scammer. ML&P Warns Customers of Recent Utility Scam Municipal Light & Power warns customers to be aware of a recent scam reported by a customer. In the scam, customers are provided an 800 toll-free phone number to call in payment to avoid a disconnection or to receive a discount on their bill. Power Restored to East Anchorage ML&P Customers All customers affected in this afternoon’s Midtown power outage have been restored to power. Approximately 3,400 customers were affected when the outage began at approximately 12:31 p.m. Municipal Light & Power Warns Customers to be Aware of Recent Scams Municipal Light & Power customers recently have reported phone calls threatening power shut off if they did not provide credit card information over the phone and/or purchase money packs at local retail centers. Comments are closed.