ML&P delivers reliable power 99.99% of the time, but occasional power outages occur. Most are of short duration. However, in the event of an earthquake, extreme winter weather, wildfire or other disaster, you may need to be prepared to be on your own for a while without assistance.
Power outages may be scheduled by ML&P in order to safely rebuild, repair or maintain the electric system. Scheduled outages are done to minimize the changes of an unplanned outage. We will try and let you know in advance of any scheduled outage-by letter, notice, personnel visit or telephone call.
ML&P crews work around the clock and in all kinds of weather to deliver and restore power safely and efficiently.
Most outages are of short duration. However, in the event of an earthquake, extreme winter weather, wildfire or other disaster, you may need to be prepared to be on your own for a while without assistance. In these situations, do not call 911 or the operator to report power outages unless it's a life-threatening situation. Calls of this nature tie up lines that are critical for emergency services and response.
Before calling ML&P, check to see if other houses around you have lights. If they do, check your main breakers, which are always by utility meters on most modern dwellings. If your breakers need to be reset, here’s a good instruction video on how to reset.
If your breaker is on and you still don’t have lights, or if the outage affects the whole neighborhood, call ML&P's Power Outage Hotline at (907) 279-7671. Your call can help identify the cause of the problem and the extent of the outage. It's a good idea to unplug all appliances that would automatically come back on when the power is restored, especially sensitive electronics. Keep a light on so you'll know when the power returns.