Customer Service lobby: 
1120 E. 1st Ave., Anchorage, Alaska 
Open 7:30am to 5:30pm Monday thru Friday

• Utility customers warned of scam (click here)
  
• We want to provide you with the best customer service while keeping our rates affordable as possible, so we’re making a few changes to our billing system:
  • Beginning April 1, 2012, your account number will contain a zero before the last two digits. Please make a note of your new number appearing on your April bill statement. Using an online banking service? Please remember to update your account profile
  • Beginning May 1st, allowable credit-card payments will be $5,000 per transaction per customer.
  • Questions?  email us at askmlp@muni.org or call 263-5340.

• Ebill Information

  Sign up for ML&P's free e-billing program and get a one-time $5 credit on your next electric bill. ML&P also offers online payment with live chats and mobile alerts to help manage your account.

  Instead of a paper bill, you'll receive an email notice that your bill is ready to view and pay, with a link to ML&P's secure Customer Service portal.

  To set up your free e-billing account and receive a $5 credit on your next bill click here

• Financial assistance

• Payment options

• Third-party notification

  • Designate a third party to receive notice of a pending disconnect initiated by ML&P. 

• Life Support Alert Program
  • ML&P’s life support alert program provides priority service to our customers with medical conditions that require medical equipment.  However, ML&P cannot guarantee uninterrupted service.  Customers with life support equipment should have stand-by, back-up power sources.  We also request that, if possible, the customer immediately notify us by telephone in the event of a power outage.
    • Life Support Alert Form - Needs Physician's Signature

    Print, complete form and mail:
    Life Support Alert Program, Municipal Light & Power, 1200 East 1st Avenue, Anchorage, Alaska 99501-1685
    Fax:  (907) 277-9272. 

• Landlord Agreement
  • To ensure no loss of service between tenants and no connect fees,  landlords can arrange to have the rental electric account transfer automatically to their name when the tenant requests a disconnect. 
    • Landlord Agreement
    • Cancel Landlord Agreement     

    Print, complete form and mail:
    ML&P, 1200 East 1st Ave., Anchorage, Alaska 99501-1685
    Fax:  (907) 277-9272. 

• For Business Applications
  • Bill of Guaranty

•  Phone numbers
  • Underground cable locate - Some areas have underground electrical lines. Customers installing fence posts risk serious shock. Call the Locate Call Center of Alaska at 278-3121. The service is free and one call coordinates all utility locates. 
  • Tree Hotline - Any tree growing close to an overhead power line should be considered dangerous. Call ML&P at 263-5463, to evaluate the situation and either trim or remove the tree.  
  • Streetlight Hotline - Streetlight not working right? Call ML&P at 263-5483.